At HireCon, we are committed to providing high-quality, practical compliance resources that help construction businesses operate safely and professionally.

Because the “HireCon Site-Safe Compliance Starter Pack” consists of instantly downloadable digital intellectual property, we generally do not offer refunds once the files have been accessed or downloaded.

1. Our Commitment to Quality

We have designed these templates based on industry-standard requirements and best practices for the Queensland and Australian construction markets. We believe these tools will save you significant time and professionalise your business.

2. Exceptions to the Policy

We understand that technical issues can occur. We will consider a refund or replacement under the following specific circumstances:

Corrupt Files: If the files you downloaded are corrupted, unreadable, or fail to open due to a technical error on our end.
Duplicate Purchases: If you have accidentally purchased the same product twice.
Technical Failure: If the product you received is significantly different from the description provided on our website.

3. The “Help-First” Approach

If you are struggling to use the templates or feel they aren’t meeting your needs, we encourage you to contact us first. We are here to help you get the most out of your purchase. Before requesting a refund, please contact us at enquiries@hirecon.com.au so we can:

Ensure you have the right version for your trade.
Assist you with technical difficulties.
Provide guidance on how to tailor the templates to your specific site needs.

4. How to Request an Adjustment

To submit a request for review regarding the exceptions listed above:

Email us at enquiries@hirecon.com.au within 7 days of purchase.
Include your Order Number and a clear description of the issue or technical error.
If applicable, provide a screenshot of the technical issue you are experiencing.

All requests will be reviewed within 3 business days. If a refund is approved, it will be processed back to your original payment method within 5–10 business days.

5. Policy Updates

HireCon reserves the right to update this policy at any time. Purchases made prior to an update will be subject to the policy in place at the time of the transaction.